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Terms & Conditions

1. Introduction

A. The following terms and conditions (“Host Terms”) apply to your registration as a “Host” with Key View Dubai, and to any and all services which we provide to you as a Key View Dubai. Registered customer (“Client”). Your registration with Key View Dubai. Is conditional subject to acceptance of the terms and conditions of this agreement to these Host Terms in full.


B. In these Host Terms, Clients who are acting in their capacity as hosts (allowing their property to be occupied by nodes) will be adverted to as “Hosts” and individuals staying as guests at such property will be devoted to as “Guests”.


C. We provide services to you, the Host, to ensure that the property you make available for occupancy by Guests (“Property”) is ready for occupancy by Guests.


D. We may amend these Host Terms at any time by posting the amended terms on the website (“Site”). All amended terms will stand to take effect immediately on posting. To assure quiet and uninterrupted access to our services, you confirm that you accept the current Host Terms in full at the time you use the Site and/or our services.

2. Services

A. Subject to the receipt and subsequent acceptance of a valid Service Request (defined below), we agree to provide services to you as requested by you, the Host, with reasonable skill and care and in accordance with these Host Terms.


B. A request for the receipt of any of the services can be made by you on the website or by contacting us on +971 52 787 2000 or by email at (“Service Request”).

3. Host Obligations

A. In order to ensure uninterrupted access to services, you agree to:

a. Provide us with complete, accurate and timely information about the Property, the Guest as well as other information as deemed appropriate and requested by us or which you consider relevant for the provision of the related services, at all times; and the delivery to us of (a copy of) the keys to the Property;

b. Liaise and collaborate fully with us in the proviso of the services and respond promptly to any requests which are created by us.

c. Not attempt to, at any time during or following the acceptance or implementation of these Host Terms, solicit or entice away any employees or contractors of Key View Dubai, including our cleaners, from our employment or contractual engagement.


B. Give consent to the fact that Key View Dubai. Do not act as an insurer and that you are liable to and shall obtain appropriate insurance for the Property and its contents.


C. Indemnify and not hold us liable from and against any claims, liabilities, damages, losses and expenses, including (without limitation) reasonable legal fees, arising out of, or in association with, any breach by you of these Host Terms.

4. Charges and Payment

A. Invoices shall be generated and provided to you in respect of each Service Request, and such invoices may include services provided by Third Party Suppliers. The Charges shall be payable immediately upon receipt of the invoice and in any event prior to the relevant service, into the bank details specified therein. We reserve the right to cancel service if we do not receive payment prior to the commencement of that service.

5. Termination/Cancellation

A. If your Client account is terminated for whatsoever cause in accordance with the Website Terms, the agreement between you and us set out in these Host Terms shall stand terminated immediately.


B. Upon termination of your client account, we will cease to provide our services to you with immediate effect.

C. Any Charges relating to services provided up until the date of termination shall become payable immediately following termination and receipt of our final invoice.


D. You may take out a Service Request up to 24 hours before commencement of such services (“Cancelled Services”). Any Charges already paid in respect of Cancelled Services shall be refunded to you. No refund of Charges shall be compensated in regard to any Service Requests that is cancelled less than 24 hours before they are due to commence.

6. Miscellaneous

A. Each of the parties hereto warrants that it has the power to enter into the agreement set out in these Host Terms and has obtained all necessary approvals to do so.


B. The parties concur that these Host Terms are fair and reasonable. All the same, if any provision of these Host Terms is declared not to be valid by a court of competent jurisdiction, but would be valid if part of the wording was deleted, then such provision shall apply with such omissions as may be necessary to make it valid and the remaining provisions shall continue in full force and effect and these Host Terms shall be enforced in such manner as carries out as nearly as possible the intent of the parties hereto.


C. These Host Terms are governed by and interpreted in accordance with the laws of the UAE. You agree, as we do, to submit to the exclusive jurisdiction of the UAE courts.

Refund Policy

1. Travel Issue

“Travel Issue” means any one of the following:


A.​ ​A host of the Property (i) cancels a booking shortly before the scheduled start of the booking, or (ii) fails to provide the Guest with the reasonable ability to access the Property.

b.​Special amenities or features represented in the Listing are not provided or do not work, such as decks, ponds, hot baths, baths (toilet/shower/tub), kitchen (sink/kitchen range/refrigerator or major other appliances), and electrical, heating or air condition systems.

C.​ At the start of the Guest’s booking, the Property: (i) is not generally clean and sanitary (ii) contains safety or health hazards, (iii) does not include clean bedding and bathroom towels available for the Guest’s use, or (iv) has vermin or contains pets not disclosed in the Listing.

2. The Guest Refund Policy

If you are a Guest and suffer a Travel Issue, we concur, at our discretion, to either (i) reimburse you up to the amount paid by you (“Total Fees”) depending on the nature of the Travel Issue suffered, or (ii) use our reasonable efforts to find and book you another Property for any unused nights left in your booking which is reasonably comparable to the Property described in your original engagement in terms of size, rooms, features and quality. In the event of cancellation of booking without any Travel Issue, a full refund shall be yielded if the booking was cancelled 14 days or more before the date of commencement of the booking whereas no refund shall be offered if the engagement was less than 14 days before the date of commencement of the relevant booking.

Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website.

1.4 In this policy, "we", "us" and "our" refer to Key View

2. How We Use Your Personal Data

2.1 In this Section 2 we have set out:

(a) The general categories of personal data that we may process;

(b) [In the case of personal data that we did not obtain directly from you, the source and specific categories of that data];

(c)  The purposes for which we may process personal data; and

(d)  The legal bases of the processing.

2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is for monitoring and improving our website and services.

2.3 We may process your account data ("account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is for the proper administration of our website and business.


2.4 Please do not supply any other person's personal data to us, unless we prompt you to do so.

Useful Documents

SIRA Requirements & Regulations

Landlord On-boarding WEEK 1

Landlord On-boarding WEEK 2

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